Moving101

I've use PODS container company twice. Both times were cross country and included storage time. I found their customer service to be excellent and their delivery drivers very competent.

POD worked out well. They delivered and picked up the container when they said they would. The driver gave good instructions reference packing the container to avoid jamming the door and the proper lock to use to avoid issues. I would use them again.

Great work! The communication from the office to the drive to us was awesome. We've never moved this far before and we were nervous about our belongings. Everything arrived safely!! and on time.

Easy as always, did not allow for one-way 20' foot truck rentals, only 26' foot trucks. It was quite the experience driving that large of a truck, I got stuck multiple times. I wish I had the option to go smaller. It ended up being plenty of truck for the move though and I am overall happy with the ease of only using a single trip for the whole apartment. The customer service was great as always when I got stuck. I used the roadside assistance and everything worked itself out within a couple hours.

very good and on time. Best thing the price are very flexible (depending on length of trailer usage), accurate without hidden cost. Also you will be putting and opening your lock so least chance of loosing any item.

The governor on the engine made it very difficult driving up an incline. Had other drivers honking at me several times as the fastest I could go was 35 mph.

Both the truck & trailer I rented were almost new and the agent I got the truck from went out of his way to make the process worry free. After the truck was loaded, I noticed a cut in the sidewall on one of the outside rear tires. I contacted the agent and within 2 hours they had someone to the house to replace the tire. After the move, I took the truck to the local Uhaul store, gave them the keys and left. They took care of everything else.

Truck was huge and way too big for what I needed. Wish they had smaller trucks than 12' available. Great new customer discount though and return was pretty simple.

Krystle from Family Movers called two days before the move, then one day before the move to make sure things were in place.Tom and VInny were a great team of movers. They unloaded our 16 foot truck in less than two hours. It would have taken us all day! The temperature was 90 plus on the day of our move and they were hustling around without complaint. They were patient, helpful, and kind as they moved all of our items into the house, garage, around the back, and to the side. They were wonderful and did a fantastic job.

I am a female senior citizen, and the men at PACK-RAT did everything they could to help me, even going so far as to help me repack one of my containers when it overweight. They didn't cancel the move, they just stayed to help balance out my two containers. They went above and beyond their jobs to help me. I now recommend PACK-RAT to everyone I know.

The company forgot the hand truck, but overall great. The truck was clean and customer service excellent. I chose them for affordability and ease. Will use them again.

1-800-Packrat did a great job all along the process. Especially appreciated our shell transporter Mahendra in SF Bay Area. The one thing that prevents me from giving them an excellent is that they were not upfront on the choices I had on when the shells were dropped off. They introduced this in our last shell drop off when I asked why it was not there till 1 pm. They said that morning was a premium for an extra amount. This seriously effected our packing and our workmen who were there to pack. This should be explained upfront.

ABF was prompt on the delivery of the unit both at the origin location and the destination location. Both locations were also in constant contact during their respective legs of the journey. While some items did get damaged in transit that is no fault of ABF and is a reminder that if your items are not secured properly then you never know what can happen. I would gladly use their service again for a long distance move as the container was well constructed and they do not force you to pay storage fees if you do not need them.

The Relocube itself is smaller than you might expect, but it can fit more than you might expect. We had no problem fitting an oversized couch, box springs plus mattress, wardrobe boxes, a dining room table, a fairly large mirror, an entertainment center, and nearly a dozen assorted medium to large boxes in a single cube. In fact, we were worried we left too much space for things to shake around. Nontheless, everything arrived intact and in good, if dusty, condition. The delivery drivers in both locations were friendly and helpful, and the dispatchers were generally reachable and communicative regarding logistics. The only mild complaint I have centers around pick-up and drop-off times - you're given a four-hour window, either in the morning or afternoon, during which your cube can be picked up or dropped off, and it can vary wildly within that window. Our cube was fully packed and ready to go by 2 p.m., but wasn't picked up until close to 6 p.m., which can be a bit frustrating if you're nervous about a cube on a busy street. Strong locks and careful pod positioning can ease your minds, however - one of the delivery drivers smartly advised us to use parallel-parked cars to block would-be burglars.