Moving101

Moved with a 7' and 16' POD -- the 7' came through just fine, the 16' was a total mess. I was present when it was dropped off and the deload from the truck was extremely wobbly (much moreso than the 3 other deloads I've seen) and likely resulted in the movement of some of our belongings. We have multiple chairs that have small areas of damage as a result. I do think the POD was packed very tightly, but honestly with that much motion in the deload process, I'm not surprised things moved as much as they did.

ABF UPack was very easy to work with. They were able to schedule deliveries in a short notice and everyone I worked with from the folks on the phone to the drivers delivering the pods were very nice and helpful.

All the people I worked with at U-Pack were friendly and helpful. They more than met my needs and requirements for this move. The only issue we had was with the partition wall. The slip joints were very hard to move and one of the bars was bent. We had to use a large hammer to get it locked in place. To remove the wall, we had to partly disassemble it. Otherwise I would use them again but, would check the equipment a little better next time. That is the reason for 4 stars instead of 5.

The 2 pods i have will arrive in michigan on september 6th. I expect the same reliable service that I received when they were delivered empty and picked up full.

They failed to pick up container on date specified. Some confusion on date for pickup. They assumed last day before new storage month started. That was 2 days after the POD had been emptied. So it blocked our driveway for 2 extra days!

I like this company very much. Used them twice. It worked fine for the size and distance of my move. The truck was a new one. Their Customer Service was nice and complete. I like the fact that their price is reasonable. And I will use them again if I need to move.

1-800-Packrat did a great job all along the process. Especially appreciated our shell transporter Mahendra in SF Bay Area. The one thing that prevents me from giving them an excellent is that they were not upfront on the choices I had on when the shells were dropped off. They introduced this in our last shell drop off when I asked why it was not there till 1 pm. They said that morning was a premium for an extra amount. This seriously effected our packing and our workmen who were there to pack. This should be explained upfront.

Truck was nice and clean but it leaked on my passenger when it rained. Fortunately the contents in the back were fine. It was just crazy that water was coming in the cab.

Price was great. Company was responsive and helpful when it turned out we couldn't drop the trailer at our new location (had to go to depot instead). Trailer got dropped off and picked up on time. Got to our new city days ahead of schedule. Only hiccup was that we had scheduled movers to get the stuff from the depot on a Saturday - which UPack told us was fine - but when the depot called to let us know our stuff had arrived, they said they were only open Mon-Fri. We were able to reschedule the movers and the pickup went fine. Despite that, I would recommend UPack again.

We rented a 16' Penske moving truck in Kansas City, MO to carry a 1 bedroom apartment worth of furniture to Binghamton, NY. The truck did the job we rented it for: it carried all of my stuff without much trouble, and it didn't break down along the way. That said, it was very loud inside the cab, and we couldn't have any music playing throughout the 2-day drive. While the A/C worked well, the center of the cab just below the dashboard around our feet was very hot to touch throughout the trip. If renting a truck like this were my best option for another cross-country move, then I'd consider it, but having experienced this particular way of getting the job done, I'd look for other options before settling on renting another moving truck for a long road trip.

Everything went smoothly until returning the truck. We were late and that’s on us. The lady in Somerset Wis. (drop off) was great but a guy there was not! He was yelling and mad . We had to fold all of our blankets. They would not take any unused extra boxes which uhaul advertised. Overall, a good experience. Truck was easy to drive and was problem free. Phoenix uhaul was great.

Truck was ready on time and the paperwork was filled out fairly quickly. Truck was clean and they were considerate and helpful. Chose U-Haul because they were close to both move addresses and were fairly inexpensive. Would use again.

ABF was prompt on the delivery of the unit both at the origin location and the destination location. Both locations were also in constant contact during their respective legs of the journey. While some items did get damaged in transit that is no fault of ABF and is a reminder that if your items are not secured properly then you never know what can happen. I would gladly use their service again for a long distance move as the container was well constructed and they do not force you to pay storage fees if you do not need them.

Our budget rental went fine. The customer service office wasn't great when we first picked up the van (tried to charge about $500 more than official quoted price), but once resolved it went fine. I got a flat tire along the road and they sent someone out to fix it at no cost to me. The van was also in good shape.