Moving101

Huge truck, not very personable went I picked truck up, upon return the fuel ticker was NOT completely FULL and the representative made us drive a 26 foot truck across the street and put another $20.00 worth of diesel fuel in it.

Truck was very dirty and smelled like smoke. Windshield wipers could have been replaced, we ran intot a lot of rain and the wind shield wipers were not very effective.

Rented a 20" Uhaul and auto transport trailer for one way move. The ride was smooth, no problems what so ever and we didn't take a lot of the bigger items in the house so we had plenty of space. The only thing I wish these trucks did have was cruise control. Driving at a steady 55-60 mph on the highway for 3 hours having to have the peddle pressed in a certain amount can put a straight on your ankle/thigh.

Overall PODS gave good (if expensive) service, but I have to ding them for really slow delivery/pickup service at our new home in Tucson. The POD arrived in Tucson on time, but it took them 10 days to truck it the few miles to our house and another week to come pick it up.

I think they're very good although I had some property which ended up being damaged. This may or not been cause by the trailer going over potholes, bumps, railroad tracks, ect.; however, the damages may have been the direct result of poor and reckless loading practices by the loaders of the company I hired to load the trailer.

The governor on the engine made it very difficult driving up an incline. Had other drivers honking at me several times as the fastest I could go was 35 mph.

PODS was definitely the answer to my moving needs because I needed long term storage. I was very pleased with the level of customer service provided by PODS. Every one I spoke to was courteous and helpful and the PODS were delivered and picked up on time. Additionally, there was no damage to my household goods despite long distance moving and 7 months storage.

When I returned the truck to Home Depot there was a delay at the store which resulted in Penske wanting to charge me for another day. I was about 15 minutes late getting to the store because of weather and fueling but the additional delays were due to the responsiveness of the Home Depot. To their credit Penske did reverse the charge for the extra day but I think they need to take into account other possible delays when returning that might push the time past the return time.

Helped us through some odd parts (that's usual for my moves). Kept the costs down as we hired helpers to load 4 hours and unload (2 hours) and we drove from one place to the next.

ABF UPack was very easy to work with. They were able to schedule deliveries in a short notice and everyone I worked with from the folks on the phone to the drivers delivering the pods were very nice and helpful.

ABF is a great way to move your items across the country. They parked a trailer in front of our home for a few days. We loaded it when it was convenient for us and we scheduled the time when they would come and pick the trailer up and move it across the country for us. They will drop it off at the front door of our new home so we can unpack it there. Simple. Convenient. Easy.

Rating good only because while booking Pack Rat, our date of pick up (full container) didn't make it into the reservation, which caused considerable inconvenience to several folks, because we were leaving the state and the buyers of our house were trying to move in! Additionally, having to wait hours to receive a call back from Customer Service is not optimal. Pack Rat did provide a discount to our total bill, which we appreciate. We were impressed with the driver and delivery and condition of the containers. We still have to have the containers delivered to our new location in a couple of weeks, but we'd most likely use Pack Rat again.

Moved a small restaurant's equipment from Massachusetts to northern California. Much cheaper than replacing the gear, either used or new. Pack Rat's commercial container was the perfect size for doing this.

The trailer was old and allowed water into the freight space. The barriers supplied were old, ragged, and full of splinters. The ramps were damaged with holes that that would catch the wheels of the dollies. Perhaps that is the cost of going cheap. The bright spot was the cost and the speed at which the trailer arrived at the destination.