Moving101

We had ordered a 16 foot truck with ramp. When we went to pick it up a 16 footer was not available and we didn't have the time to wait or travel to another site. Thankfully, they did have another 26 foot at the same price. It would only do 65 mph and I don't know how much more it cost in gas. But it drove well and carried everything we needed. They are on their way to drop off the vehicle now. Hopefully without incident that would change my review.

small enough to fit in an average parking space, so great for use in limited parking situations and city settings. Look small but fit everything you need if you pack smart. It's all about stacking.

Raphael at my pick up spot was great at helping us be ready. Everything was spot on and they gave us a newer truck. Had a bad experience many years ago and this one completely erased that from my mind.

The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange

Great customer service, reliable - did what they said they would do, gave me extra tips and were flexible when the POD was dropped off in terms of best place to park.

We've moved several times and we are very impressed with the service Pods provides. We had hired another mover, at great expense, to pack and move us to another state. They did a very poor job and left behind some furniture and lots of household items. We had only a few days to move so we called Pods. In three days we had a container and pads for our furniture. They were so responsive and helpful. Thanks to Pods we averted a disaster. If we move again, this company is the way to go!

Truck was very dirty and smelled like smoke. Windshield wipers could have been replaced, we ran intot a lot of rain and the wind shield wipers were not very effective.

The governor on the engine made it very difficult driving up an incline. Had other drivers honking at me several times as the fastest I could go was 35 mph.

The container arrived at the loading end very dirty. The floor was covered with blue slimy liquid and absorbent gravel that had been thrown on it to try and remedy it. Two of us spent 2 hours mopping and chiselling it out before we could load. The dispatcher for ABF threatened to cancel the delivery when we complained which compounded the stress of the situation. UPack did reimburse us $100 for our trouble but we would have preferred to have had a clean trailer upon delivery. Other than that the move was fine and it arrived earlier than expected with no other problems.

Truck was ready on time and support staff was professional and communicated clearly with us about what needed to be done. Truck was modern, clean and in good condition. Managers here in Florida where we returned the truck couldn't have been nicer and gave us many tips about the moving and unloading process that we needed. They are really special people and helped us out a lot when our first unloading team failed to show up. Many thanks to them.

The company performed as promised. Everyone was helpful and very responsive throughout the whole process. I chose Pack Rat because they did not charge extra for the multiple drop offs and pick ups of our three containers. The containers arrived on time and were collected on time. The company provided locks for each of the containers. That was a real plus for me. I appreciate the fact that I did not have to pay any storage fee although there were two weeks between the time I moved out of my old home and into my new one. A full service moving company would have charged me a daily rental fee beginning with a first-day rental of $2000+ which would have involved unloading my belongings, storing them and reloading again for delivery to my new home. I loved that once loaded into the Pack Rat containers and locked, my things would not be disturbed while out of my sight and supervision. A relative who had a protracted move with a full service provider had valuable pieces broken, I.e. a custom-made cuckoo clock and 3 irreplaceable and expensive oriental rugs lost or stolen. We DID; sustain a few instances of breakage: one inexpensive chest of drawers was severely damaged, two ornamental pieces on a metal birdbath were snapped off, one leg on a chest of drawers was damaged so that it didn't stand and one wheel of a cabinet is missing. I think these casualties were the result of the way these items were packed by the loading helpers, for example, the chest of drawers was stored on its side in the container.

Frank at El Paso office was great—helped me out by getting a second trailer out to me promptly—the loading service put me way behind schedule due to their poor work and laziness.

ABF UPack was very easy to work with. They were able to schedule deliveries in a short notice and everyone I worked with from the folks on the phone to the drivers delivering the pods were very nice and helpful.

We were pleased with the cost for our long-distance move and the logistics of drop-off and pick-up worked well. There were a few issues with the dates as they appeared on the website because we had 2 containers, but our questions were always resolved by our phone calls. One of the containers was in rough shape and was put out of service after our move, but our belongings all arrived in good condition. One complaint was the blankets that we rented from Packrat.com. They were old, smelly, and flaking - which caused additional cleanup for us. Also, there was no way to get a good estimate of the number of blankets needed. (There was a very accurate tool on their website to decide what size containers we needed.) Customer service was good whenever we called, but if the status of the move on the website had been updated more frequently, fewer calls would have been needed. All in all, the move went well and we would use them again.