Moving101

Great service, but I would have loved to have my container dropped off at my house, rather than going to their warehouse. But they hauled my container across the country and nothing was damaged.

Dropped the containers off when they said they would; picked it up when they said they would. Called them a few times leading up to the move and they were always very accommodating.

Great truck, I have used Budget many of times for different moves and there trucks seem to always get the job done with a good price. You get what you pay for and Budget keeps their trucks running smooth and clean.

I really like working with ABF UPack. They were flexible with their dates and adjusting after I initially reserved them. They don't charge until they pick up the Relocubes, which I appreciate. Their drivers are also friendly and excellent at navigating narrow city streets with empty and loaded cubes. This is the second time I've used them, and I would not hesitate to use them again.

Truck & staff were very good, but the moving blankets I reserved were not available. This would not have been a problem except I was not informed of this until I showed up to get the truck. This required an hour of driving around (rural area/early morning) to find a U-Haul firm open to rent us blankets.

We chose this Uhaul company because it was closest to the house. They were polite, helpful, and reasonable with their pricing. We would have no problem using them again.

Drove from Omaha NE to Santa Fe NM all in one day... 16 long hours. The truck was slow and a very rough ride... but then that is what everyone told me to expect. Around Dodge City KS the truck started acting strange... the RPMs would rev up and the truck would not shift into the next gear... for more than a hour it would not move past 50-55 mph. All this on the flat pains of Kansas. I was worried that it would break down, and hoped to get to Dodge CIty KS where I could call for help. But within the hour, the truck returned to normal operations... moving along at 60-65 mpr. I arrived in Santa Fe without additional truck issues. Upon returning the truck to the Budget shop on 8:30 AM on a Monday morning... the customer service agent there was quite grumpy. I waited for 15 minutes while he did something in the shop for another customer. She didn't understand what was going on either. He could easily have said something like... "I'm finishing up this order and will be happy to help you in another 15 minutes". Budget... PLEASE give you team customer service training.

The lock on the outside was broken, and the separating wall was broken as well (which took 30 minutes to assemble, same for the disassembly on the other side - both teams verified one side was busted). It was the right size for a 3 bedroom house, and our things arrived safely. We had some issues with the pick up of the trailer due to a tree that was in the way, but after some time and a return with a second driver, they were able to get it out safely. They also stored it for us for a few days at no cost.

The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange

Soooo much better than my last U-Haul experience. Very good/newish truck at a very good price. Homne Depot did a great job handling the transaction.

A little expensive but very convenient and cheaper than PODS. We way underestimated how much space we'd need and it was so easy and not too too expensive to use twice as much space. The customer service was really good, the drivers were very professional (and skilled when the delivery had to back up a long driveway with a semi...), and overall it was easy to get things packed, picked up, delivered, and then picked up for the last time. I will say it took like 5 business days which is kinda long, but overall very pleased. The silver shavings (or whatever) on the inside of the truck did get on EVERYTHING so if I did it again I would drape everything in blankets.

Moved from California to North Carolina. Container delivery and storage were all great. Delivery of container to my new place in North Carolina was 2 hours later than promised.

I am a female senior citizen, and the men at PACK-RAT did everything they could to help me, even going so far as to help me repack one of my containers when it overweight. They didn't cancel the move, they just stayed to help balance out my two containers. They went above and beyond their jobs to help me. I now recommend PACK-RAT to everyone I know.

Transportation worked out perfectly. Even thought it’s not the cheapest option out there, I went with Relocube because I was on a really strict/fast timeline for my move and it transported my pod from East Coast to West Coast about 5 days faster than other competitors. It’s also a metal container rather than plywood/rain, which helped out a lot when thunderstorms were happening when I was packing! The ABF folks on both sides of the country were super friendly and efficient when delivering the cube. Would definitely use them again.