Moving101

They called me the day before to inform me that the truck I was going to rent broke down between Nashville & Chattanooga and that they had to downsize me. The gave me an extra day for free since I would have to make multiple trips. They were very professional and understanding.

PackRat was chosen to provide 3 8x16 containers for my move. They placed these cubes within the parking lanes designated by the CubeSmart manager, without damage. The driver provided locks and demonstrated how to use the doors and where to attach tie down straps to hold materials in each section in place. They arrived on schedule and the same driver would return with one contaniter at a time. Great care was taken to protect my posessions. The containers were taken to the conditioned storage facility in Manassas, VA and they were loaded on a truck and quickly set out to my new home. Support was great and I received timely communications throughout the process.

Had everything removed from a full trailer in less than an hour, treating everything with care and checking with me on where each thing should go, etc. Friendly and professional all the way.

Truck was manageable to drive and everything we had fit in it. Only minor issue was that the cabin was not clean and windshield had some tape that should've been removed before being rented.

Easy to setup and most everything can be done online. They were helpful every step of the way. Litte more pricy than some of the others but they pretty much invented this type of move and it shows.

PODs definitely knows what they are doing. They may cost a bit more than Pack-Rat and the others but PODs invented this moving method and they are very good at it.

I found UPACK staff, when we first called to reserve the pod, very helpful and professional. Staff delivering and dropping off on both sides of the move were polite and professional as well, and the pod arrived earlier than expected at our new place. This was our second time using this service and they were great again. Highly recommend this service for long distance moves!

Great service! I wish the tracking was easier to find, but once found, it was fairly accurate. We used the entire 27' of the truck and wish we would have had a few more feet. I had to leave a few small things (vacuum, sawhorse, etc.) behind because they wouldn't fit. We used the service before when moving from NC to CO and chose to use the same service moving back since they did such a great job! I would recommend them to anyone making a cross country move.

They saved my life. Budget rental is garbage. Should have went with U-Haul to begin with, but thankfully they had trucks available and was able to pick one up and keep it until the job was done, despite the mismanagement of Budget.

The only factor that was not excellent was the unavailability of a 20 foot truck which had been reserved. 26 foot truck replacement was bigger than needed and rougher ride.

This is second Penske rental for moving college age kids in last 6 months. First time put in ton of research and picked Penske. A rep from other major rental company dropped price to match my quote, I commented that I was leaning Penske for their trucks and the rep admitted that Penske has the reputation in the industry for best trucks out there. For 1,000 mile drive I wanted a truck I could trust. This time was only 200 miles. Called Penske, got great price. And, all their "other" fees lower (dolly, pads, etc.). Looking forward to when kids all out of college and I don't need to be renting trucks, but next time I rent, I'm pretty certain I'll pick Penske for truck quality and overall value.

This was second one-way rental from Penske in a 26' truck in past six months. Once for moving daughter 1,000 miles and this one was for moving my son 200 miles. Truck in good condition, clean, and had no problem with the dolly, furniture pads, etc. I priced and compared all major companies. There are a number of small ways Penske comes in with lower fees. The 22' truck I requested hadn't been delivered when I arrived and Penske upgraded me to the 26' available at no additional cost. Only one child still in college so hope my moving days will be over but recent experiences tell me Penske will be next truck I rent.

The driver who parked the trailer in the driveway was super careful not to damage any of the grass or sprinkler heads. Very much appreciated his respect.

Trucks and trailers were great, a little hard to schedule the unloads, but we figured it out. I’d suggest not working with Moving Staffers, their scheduling is hard and inflexible and they add fees to changes.