Moving101

I have used Pack Rat several times in the past and will continue to solicit their services when needed. The delivery person called to let me know when he would be arriving and performed his job flawlessly!

They saved my life. Budget rental is garbage. Should have went with U-Haul to begin with, but thankfully they had trucks available and was able to pick one up and keep it until the job was done, despite the mismanagement of Budget.

The only factor that was not excellent was the unavailability of a 20 foot truck which had been reserved. 26 foot truck replacement was bigger than needed and rougher ride.

Kept informed throughout the moving process, from scheduling to completion of move. It was great working with PODS. They are professional, no hard selling, no hidden fees, and easy to make changes in service and product.

This is second Penske rental for moving college age kids in last 6 months. First time put in ton of research and picked Penske. A rep from other major rental company dropped price to match my quote, I commented that I was leaning Penske for their trucks and the rep admitted that Penske has the reputation in the industry for best trucks out there. For 1,000 mile drive I wanted a truck I could trust. This time was only 200 miles. Called Penske, got great price. And, all their "other" fees lower (dolly, pads, etc.). Looking forward to when kids all out of college and I don't need to be renting trucks, but next time I rent, I'm pretty certain I'll pick Penske for truck quality and overall value.

This was second one-way rental from Penske in a 26' truck in past six months. Once for moving daughter 1,000 miles and this one was for moving my son 200 miles. Truck in good condition, clean, and had no problem with the dolly, furniture pads, etc. I priced and compared all major companies. There are a number of small ways Penske comes in with lower fees. The 22' truck I requested hadn't been delivered when I arrived and Penske upgraded me to the 26' available at no additional cost. Only one child still in college so hope my moving days will be over but recent experiences tell me Penske will be next truck I rent.

Good value, good service. I wish I could know the delivery window earlier than the night before,. I was also surprised to learn that there are no pick-ups or deliveries on Wednesdays, so plan accordingly.

The driver who parked the trailer in the driveway was super careful not to damage any of the grass or sprinkler heads. Very much appreciated his respect.

My experience with ABF UPack was amazing. They were a little behind schedule in dropping off the trailer, but they got it to me in the end with no issues. The driver was great and customer service was top notch. I'm so thankful for choosing ABF UPack and would absolutely do it again.

Trucks and trailers were great, a little hard to schedule the unloads, but we figured it out. I’d suggest not working with Moving Staffers, their scheduling is hard and inflexible and they add fees to changes.

As stated above when the 16' POD arrived is looked smaller than we expected. My huband measured it and it was 20% smaller than expected as compared to the website's dimensions. As we read more closely, the description did say "outside dimensions." When we spoke to customer service my husband explained that the website is there for the customer. Customers need to know the inside dimensions and many would do what we did; assume the measurements shown are for the interior. We suggest strongly that the website be accurate to what the customer needs to know.

Chose Budget because the rate was $80 less than competitors and for three days vs 24 hours. It gave me more time to load/unload. The truck was somewhat worn, but fulfilled it's purpose.

U-pack was not only cheaper than uhal and PODs but they also delivered a lot faster. They process was supper easy, very communitive which was super helpful since I was moving to a different state.

The truck was a 16' and fit a one bedroom + den apartment and handled well on the road. The truck did have a flat and a half full tank at pickup. Service came quickly to fix the flat once called.