1-800-PACK-RAT® Container Review
You should consider 1-800-Pack-Rat for its affordability and deals, durable steel containers, and personalized customer service
Updated Tuesday, April 23rd 2024
Pros
- 20 moving blankets included with each container for long distance moves
- Price is somewhat negotiable
- For the most part, the customer determines the schedule
- All-steel containers should be durable and weatherproof
- Someone else drives your stuff to the final destination
Cons
- Few locations often mean a higher price for the customer
- No online quotes for long-distance moves
- No online customer service representatives
- Many steps to the long-distance move process
1-800-PACK-RAT® Company Overview
1-800-PACK-RAT is a vibrant contender in the "you pack, they drive" marketplace. It offers clients a portable storage container to snugly fit all their stuff inside of. People can use the container just for storage (on their own property or in a facility), or have a driver drive it to their new home or apartment. Like PODS, 1-800-PACK-RAT allows customers to take as long as they'd like to pack and unpack, charged monthly. But because they have a slightly smaller reach, you might have a harder time finding a location in your area, which can raise the price of your move.
1-800-PACK-RAT® Reviews and Pricing
Local Move
Under 50 mi.
Medium Distance
50-250 mi.
Long Distance
250+ mi.
Average Cost
$759
6.0% higher than other companies$1,418
8.8% cheaper than other companies$3,804
7.6% higher than other companiesAverage Review
4.37/5
1.8% lower than other companies4.53/5
0.9% lower than other companies4.40/5
1.1% lower than other companiesAverage Cost Per Mile
N/A
$14.66
0.1% cheaper than other companies$3.62
9.4% higher than other companiesLocal Move
Under 50 mi.
Compared to Other Companies
Average Cost
$759
Average Review
4.37/5
Medium Distance
50-250 mi.
Compared to Other Companies
Average Cost
$1,418
Average Cost Per Mile
$14.66
Average Review
4.53/5
Long Distance
250+ mi.
Compared to Other Companies
Average Cost
$3,804
Average Cost Per Mile
$3.62
Average Review
4.40/5
1-800-PACK-RAT® Container Sizes
|
Length
|
Width
|
Height
|
Dimensions
|
Capacity
|
| 16' | 8' | 8' | 830 cu. ft. | 3 to 4 rooms |
| 12' | 8' | 8' | 620 cu. ft. | 2 to 3 rooms |
| 8' | 7.2' | 7.8' | 404 cu. ft. | 1 to 2 rooms |
Photos of 1-800-PACK-RAT® in the Wild
1-800-PACK-RAT® Services Offered
Services Legend
- Available
- Not Offered
Small Containers
Medium Containers
Large Containers
Delivery
Storage
Packing Supplies
Local Movers
My move with 1-800-PACK-RAT®
Author: Francesca Di Meglio
Updated: Tuesday, April 23rd 2024
How does 1-800-PACK-RAT work?
The process for either a local or long-distance move begins with searching on their website. There, you're asked to input the ZIP Codes for your original and final destinations. For a local move, you'll get a quote. For a long-distance move, you'll be given a code to use when you call the company for a customized quote.
Either way, you need to determine the size and number of containers you will need and schedule a delivery date. After you book them, you will load up your containers to stay on your premises or remain in a storage facility until you're ready to move to the next destination. (Or you can hang onto the container for storage if you're, say, executing a home renovation or are between moves.)
Like PODS, 1-800-Pack-Rat allows customers to take a month to load and unload. They similarly charge you for storage on a monthly basis, so to keep your budget in check, you need to work diligently. (Also note: If you want the smallest container, you will have to call a customer representative. The 12' and 16' containers are readily available online, however.)
Protip: It's always in your best interest to be home when the container delivery happens. You have to also check with your local authorities to find out about the rules and regulations of parking. If you break any parking violations, prepare for a fine. Also, you might want to alert the neighbors as a courtesy.
How does 1-800-PACK-RAT work with local moves?
Organizing a local move with 1-800-Pack-Rat is actually pretty simple. You input your information on the website and choose a container sizes. Then, you schedule the delivery using an online calendar tool. Finally, your quote pops up and you decide if you want to proceed with the purchase.
Like PODS, 1-800-Pack-Rat allows customers to take a month to load and unload.
The container will be delivered and you will load it with your stuff. After that, you will schedule a pick up, and your container will be delivered to your final destination or placed in a storage center until you're ready to actually make the move.
My local move
A local move is downright affordable. For me to move one town over, it would cost $474.10 with one 12-foot container or $506.20 with one 16-foot container. I was able to get this quote online in seconds simply by inputting a bit of info. It was a very different experience than the one I had booking the long-distance move.
How does 1-800-PACK-RAT work with long-distance moves?
The process of getting a container is virtually the same for a long-distance move as it is for a local one. The biggest difference is during the planning process. Once you enter the ZIP Codes of your move and delivery day, you are prompted to call a customer representative rather than simply getting a quote online. If your experience is like mine, you'll be sent from a customer service rep to a moving liaison.
Together, you get to plan your move and get a customized quote. Once you settle on a container size and delivery date, you will get the lowdown. Just like in a local move, after the container is delivered, you load your stuff, schedule a pickup, unload your stuff at the final destination, and schedule another pickup.
Clearly, there was room for negotiation and a willingness to work with me to get the price down.
With a long-distance move, you have to consider the 1-800-Pack-Rat locations at both your original and final destinations. 1-800-Pack-Rat does not have as many locations as some of its competitors. As a result, you can't always find locations close to both destinations. For a local move, on the other hand, you will likely use the same location for both destinations. This is important because if the driver has to go further to drop off or pick up a container on either end of your journey, so it will influence the price.
My long-distance move
To get my long-distance move quote (about 1,100 miles), I planned to transport a 3-bedroom home from Fort Lee, New Jersey (New York City area) to Kissimmee, Florida (Orlando area), two places with which I'm familiar. I ordered the rental about two weeks before the move date. The price was $4,450, and it included the two containers, delivery and transport fees, two locks, blankets (20 per container for a total of 40), and coverage of any damage to the container and up to $25,000 on my stuff.
How much does 1-800-PACK-RAT cost?
Of course, prices vary depending on the size of the home you're moving and the distance of the move. Although 1–800-Pack-Rat is cheaper than its main competitor PODS, it's still on the expensive side, compared to other DIY options.
My quotes for a short-distance single container move:
- $474.10 with one 12-foot container or
- $506.20 with one 16-foot container
One way 1-800-Pack-Rat stands out is the ability customers have to use promos. For example, the agent gave me the chance to "unbundle," which meant lowering my included protection plan to coverage up to $10,000 and using my own locks and blankets (for protecting my stuff) to get another $100 knocked off the price, which would have made the total for the long-distance move $4,350.
The rep also assured me that if I decided I needed to keep my stuff in storage for another month, she would give me the discounted price of $169 per month per container as opposed to the full price of $199 per month per container. Clearly, there was room for negotiation and a willingness to work with me to get the price down.
This is convenient for storage and transport. Still, this was a more expensive option for a DIY, long-distance move than, say, rental trucks.
How does insurance with 1-800-PACK-RAT work?
There are two options for insurance:
- The Basic Plan, also known as the container damage waiver, prevents you from being liable for damage to the container and provides coverage of up to $25,000.
- The Silver Plan is the same but you can purchase coverage of up to $75,000 while the container is in 1-800-Pack-Rat's possession. This insurance does NOT cover any damage that happens to your goods during normal transit. It only covers your goods in transit if there's an accident, like if the container were to get hit by a tornado or broadsided by a semi-trailer.
There's good news, though. If you book movers through HireAHelper to load and unload your container, your goods will be covered during normal transit by $0.60/lb. insurance, for free.
Downsides of using 1-800-PACK-RAT
Fewer facilities can cost you.
Even though the customer service rep kindly did all she could to lower my fee, the price was higher than other DIY options. Northern New Jersey, where I live and would be the starting point of my move, has few 1-800-Pack-Rat facilities nearby, which meant the driver would have to go 50 miles out of their way to deliver my containers then pick them up, which also drove up the cost. However, with 60 or so terminals, you may be able to find ones closer to your destination, so check out your area.
The online experience needs improvement.
As a website, 1-800-Pack-Rat is … fine. It offers lots of information on how the service works, and all the basics, such as locations and company history. But there are no interactive dimensions other than the free quote. And that is really only for those who are seeking simple local moves.
If you book movers through HireAHelper to load and unload your container, your goods will be covered during normal transit by $0.60/lb. insurance, for free.
Long-distance move quotes are a hassle.
I hated being unable to get a quote online for the long-distance move. I like to be able to gather this kind of information ahead of a phone call, so I can ask more pointed questions when I'm talking to a person. I would be able to eliminate certain options from the start without having to reject a live human being, who will try to talk me out of my decision even if it's far out of my budget.
To top it off, there were not even online agents to answer general questions. You have to do everything on the phone. It's so 1999.
Getting passed off to different agents isn't ideal.
I had a great experience with the first representative. After all, she helped me get discounts to lower the price! We scheduled the drop off of my empty containers and pick up of them once they were loaded. When I started asking about when I could expect the containers for unloading at my Florida address, I learned that I was going to have to do this with another agent known as a "moving coordinator." From then on, I would have to deal with this new person, who would be getting in touch with me soon. Annoying.
The intention is good because the company wants you to have a specific person to whom you can turn for help. But I saw it as one more step in an already long process when I had no time as it is.
What I learned using 1-800-PACK-RAT
Know the Cancellation Policy
The cancellation policy isn't bad, but you have to follow the rules. You have until 48 hours before the delivery of the empty containers to cancel without getting charged. After that, however, you'll be paying a rather large sum if you cancel! For me, I would have to pay around $250 plus that extra mileage because I live so far away from a facility, which would come out to nearly $500 per container. Yikes.
Ask for Promos and Deals
You should definitely ask about promos or deals or simply if there are ways to lower the price. Explain that you're not sure if this is within your budget, and the rep is likely to help you find ways to bring down the cost.
Have a Schedule in Mind
Much like PODS, this service allows customers to load and unload their items at their leisure. You pay for every month you keep the containers. But unlike PODS, the customer service reps encourage you to set dates for delivery and pickup during reservation.
This was good because I could better plan my move with the set dates, but I had one setback. I had hoped to schedule the delivery of the empty containers for a saturday. It would actually have to arrive the day before - a friday - because there are no deliveries or pickups on saturdays or sundays in New Jersey, apparently. It was a minor glitch.
Who can complain about getting the containers a day earlier? Well, you would, if you couldn't be there!
Should you choose 1-800-PACK-RAT over other container companies?
Moving containers are a great option for anyone who wants the convenience of a rental truck without having to do the driving. It's also a fantastic option for anyone in need of storage, either because of a renovation, staging a home, or in between moves. This particular moving container company happens to be more economical than its largest competitor, PODS. However, 1-800-Pack-Rat only remains the most affordable if one of its locations is near both of your destinations. If yours is a long-distance move, you also have to like talking on the phone and getting your hand held during the process. Also, if you're good at locating and employing promos and deals, then 1-800-Pack-Rat could be right for your move.
Contributing Author: Francesca Di Meglio
Francesca Di Meglio is a writer, editor, and moving professional featured on Businessweek and About.com. As a wife and mother of two little ones, she is always on the move.
Real People Moving Stories with 1-800-PACK-RAT
1-800-PACK-RAT® Reviews
A very positive experience. Packrat stored my stuff for an extended time, transported it 1200 miles, and delivered it in excellent condition when I was finally ready to retrieve it. It was always easy to deal with them by phone or email. I did learn a few things to keep in mind when using Packrat:1) Write down the serial numbers of the containers that they deliver and refer to them in your correspondence. The people you speak with in North Carolina don't necessarily know which container is which and using the serial numbers will save much confusion.2) The process is almost as much DIY as getting a few friends and borrowing a pick-up truck to move yourself. They don't really give much guidance on how large or how many containers it's going to take to hold you stuff or how to properly pack a container.3) Don't cut the schedule too close. Have them deliver your containers at least a day early and pick them up several days after you think you'll have them loaded. Partly because of item 2 above, you should probably allow time for an additional container to be delivered in case you find you don't fit in the ones you originally requested. But also, you often don't know when during the day the truck may arrive to drop off or pick up the container so don't plan on same-day or even next day turn around on the container. Give yourself the flexibility of a couple of days either way.I would use Packrat again, particularly for a long-distance move. I like having the transportation & storage portion of the operation separate from the packing portion. It seems to make both companies more accountable and focused on doing their best. The packers and unloaders I hired separately through Hire-A-Helper took far better care of my stuff than I've ever seen from a team associated with the moving & storage company and I think Packrat took far better care of the containers than what seems to be the case for moving trucks.
Quick, easy, professional and much less stressful than driving a giant moving van myself. What else could you want?
Great choice for my move.
Did a great job nothing was broken
I used an 18' Pack Rat unit and ended up with more space that I could have used had I been more accurate in my estimate - my fault, not Pack Rat's. Unit was clean inside. Anthony, the rep who dropped off the unit was very nice, respectful and helpful. I chose the company because of reference from a friend. I would use them again. The only issue was a "Nasty" email from billing because they had an incorrect expiration date on my CC and I had to wait until Monday to get it corrected because billing does not work over weekend. It was resolved easily, however, and did not hold up the pick up of my possessions and delivery to storage.
Our best option to move across country was to order a Pod. The Pod driver was very nice. We are looking forward to the same service in our new city. If needed, I would choose a Pod service again.
Everyone I dealt with at 800-packrat was friendly and professional. The pickup and delivery went smoothly and when I opened the container it looked exactly like it did when I locked it up.
Great until they tried to pull a fast one and surprise us with a rate increase 30 days into our storage. They have "made good" and since waived it due to our complaint.
Decent service.....High cost
A clean pod arrived on the day it was required, although 12 shipping blankets were not included as contracted. When I called the office the employee was rude. I ended up incurring additional costs renting blankets from a different company. NO costs were deducted from Pack Rat bill to cover those costs. Field personal were polite and punctual. I will go to another company to complete our move next year.
The customer service people are super nice but 'unable' to accommodate the widely spaced scheduling when called for pick up or delivery. 10 days wait is pretty frustrating when moving 600 miles. In addition, when the pods were finally delivered to the new home, the truck leveler pushed right through my stone walkway. The driver was very apologetic and he n I both took photos, and he said to call, use his name, and they would absolutely take care of it. However, the super pleasant phone reps explained that this meant me printing, completing, and faxing out a claim form along w copies, that I now need to print from my phone, and an estimate, which I now need to obtain from a contractor! That sounds more like me taking care of it than them, right.
Very professional, responsive service. Rented two pods for several months until our new house was built. All pick ups and deliveries went flawlessly and our possessions came back in wonderful condition.
The 1-800-PACK-RAT® image above is used solely for identification purposes and serves as the primary means of visually identifying the subject of this article and provides an illustration of the entity that is represented.
1-800-PACK-RAT® is a registered trademark of 1-800-PACK-RAT, LLC. HireAHelper, LLC has no affiliation with 1-800-PACK-RAT, LLC. and 1-800-PACK-RAT, LLC. has not authorized the use of its trademarks.
HireAHelper Has Movers Nationwide
